Privacy
Norri stores your library database, local users, preferences, and playback history on your server. You do not need a Norri cloud account to use the media server. It does not automatically upload usage analytics or crash reports to us.
Your server sends media and account information to the clients you use to connect to it. External metadata lookups and services you choose to open are described below.
Online metadata
Online metadata requests may happen during scans, metadata refreshes, manual matching, or artwork selection. Automatic scans can also run when new files are detected or a scheduled task is due. Turning off a scheduled task does not disable every other source of metadata requests.
| Service | Purpose | Information sent |
|---|---|---|
| TMDB | Movie, TV, cast, and crew information and artwork | Parsed titles, search terms, years, and provider identifiers |
| MusicBrainz | Artist, album, and track matching | Music titles, artist names, and MusicBrainz identifiers |
| Cover Art Archive | Album artwork | Release or release-group identifiers |
| TheAudioDB | Additional music information and artwork | Artist or album identifiers and search terms where needed |
| ListenBrainz | Public music information, such as artist similarity and popularity | Music identifiers; these lookups do not submit your listening history |
| AcoustID | Identify music when fingerprint matching is used | An acoustic fingerprint generated on your server and the track duration, not the audio file |
Requests also expose the public IP address used by the server. Some provider requests identify Norri through the application’s request headers. Online matching does not send your local user passwords or watch history to metadata providers.
Provider availability and your library settings determine which of these services are used. Locally stored metadata and artwork can be displayed without fetching them again.
Local metadata and offline use
Use NFO only (offline) in a library’s metadata settings to prevent online metadata and artwork lookups for that library. Norri then uses local NFO files, media tags, and artwork supported by that library type. See Metadata Sources.
Losing internet access does not prevent local browsing or playback when the media and cached data are available. New local files can still be found. Items that need an unavailable online lookup may have incomplete metadata; pending album lookups are remembered and retried automatically when online metadata is enabled and the provider is available. You can also request a metadata refresh. You do not need to delete and recreate the library to retry a lookup.
See Metadata Connections to choose online or local metadata and understand how those connections differ from remote access.
External links and trailers
Following a link to TMDB, IMDb, or another website contacts that service from your browser. Playing a YouTube trailer also uses an external service. These actions differ from playing a local movie, episode, music track, or trailer stored on your server.
Logs and bug reports
The current server redacts credentials from its request logging and keeps routine trace messages behind the configured log level. Logs can still contain titles, local file paths, server addresses, and other details useful for diagnosis. Review a log before sharing it in a public report.
Norri does not automatically submit reports to the issue tracker. Anything you post there is information you choose to share.
Issue tracker accounts
The issue tracker is a separate hosted service. Its account is not your local Norri media-server account.
The tracker stores your email address, display name, a password hash, and account records. It also stores reports, comments, votes, and subscriptions. Display names, reports, and comments are public; your account email address is not displayed with them.
Passwords are hashed, not stored as readable or reversibly encrypted passwords. The tracker uses session cookies to keep you signed in and protect account actions. Its hosting and mail systems process the data needed to operate the service and deliver messages.
Email includes account verification, password resets you request, and notifications for reports you subscribe to. Creating a tracker account does not subscribe you to a marketing mailing list.
Use the Issue Tracker guide to report a problem, select the affected product, or filter existing reports.
Deleting your tracker account
Open your account settings and choose account deletion. Reports and comments remain visible as Anonymous after the account is removed. Deletion does not remove personal information you wrote into the text of a public report or comment, so avoid including it in the first place.